Archive for the ‘VetStem Biopharma’ Category

May 25, 2018

Meet the VetStem Customer Service Team!

Posted by Bob under VetStem Biopharma

Here at VetStem, we pride ourselves on providing the best possible customer service.  From veterinarians and veterinary professionals to animal owners, we want all of our customers and potential customers to feel like they are more than just “clients” of VetStem.  We understand you entrust us with your patient’s and your pet’s stem cells and we take that job very seriously.

Our wonderful customer service team acts as the first line of communication between VetStem and our customers.  They are available to answer questions and address any concerns you may have via phone or email.  If they can’t answer your questions, they will get you to someone who can.  They also schedule and manage data entry for all stem cell processes, take and send out product orders, process payments, and so much more!

Please meet the lovely ladies of the VetStem Customer Service team, whose names (and voices) you may already know:

VeronikaFirst and foremost, I am the very proud Mom of two fabulous kids: Madelyn and James. My fur-children are Joey (a Friesian/Percheron mare), Cheddar (a retired Criollo polo pony) and Gryffyn (a Ragdoll cat). Animals have always been at the center of my life and I love being part of a company that helps so many animals and their owners. I joined VetStem in August of 2017 and have spent many years working in veterinary clinics and boarding kennels, as well as a dairy and an exotics/wildlife education company. I grew up in 4H and have raised and shown rabbits, sheep, cattle and horses and have a degree in Dairy Science. When not at work, I can be found with my kids, at the barn, or indulging in my photography hobby.

WhitneyPets have always been my passion, and I have been fortunate enough to spend my entire career in the field, from retail, to veterinary, to boarding, and now in biotech. I enjoy my job at VetStem immensely and am proud to have been a part of helping so many animals for the last decade.  I currently have six dogs (a Great Dane, a Border Collie, an Australian Shepherd, an Aussie mix, and two Mini Aussies), two cats, and a Pionus Parrot who has been with me for 30 years. I am a big movie/entertainment buff and I like to spend my time off at the beach or at Disneyland with my daughter.

Jennifer – “Thank you for calling VetStem, this is Jennifer. How can I help you?” That is the first thing you will hear when calling. I have been in customer service at VetStem for 3 years. I love helping the animals and seeing all the good we can do. I am a mom of 2 boys, a tabby cat named Lzzy, and a red dog named Maddie. In my free time I enjoy jewelry making, sewing, hiking, running 5k’s, recycling and picking up trash on my outings in my neighborhood.

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